Frequently asked questions.
How does your reptile boarding/pet drop-in visits work?
When you get in touch (by phone, email, or through our website form), I’ll reply within 2 hours or less to answer any questions or concerns you may have.
From there, we’ll arrange either: A phone/video call, or A visit to my home so you can see our set-up, Or if I’m doing drop-in visits I will come to you at your home.
This gives us a chance to get to know each other, talk through your reptile or other pets care needs, and make sure you feel comfortable.
If you’d like to go ahead, I’ll send over our terms & conditions to review and complete. To secure your booking, a 50% non-refundable deposit is required. As your boarding dates approach, we’ll confirm key collection (if needed) and final details, so everything runs smoothly.
How will I know how my pet is while I’m away?
This will be mentioned to you at the meet & greet. We will send you a message update, along with photo’s or a video. the choice is yours if you would like this service, and how often you would like to receive notifications. All of our clients love and appreciate this service, it puts their minds at rest.
This will be sent to you via Whatsapp, which is safe and easy.
What if my pet is unwell during it’s time with you?
If this should happen, we will always try to contact you to see what you would like us to do. This is one of the questions in our T&C, if we are not able to contact you, you can sign the form giving us permission to act on your pets behalf, as well as give medication.
If you have your own vet, we will take your pet to them, depending on where your vet is. If your vet is too far away, we will take your pet to ours.
If you are boarding your reptile with us and you do not have a reptile specialist vet, we will take your reptile to ours. All costs for this will be charged to you.
We will continue to care for your pet until your return. We care for all our boarding guests and our pet visit drop-in pets as if they were our own. Still getting the love, care, and support until you are back.
What if I can’t get to your boarding facility?
If you are unable to drop your reptile off to us, and you live within a 15 mile radius to our boarding facility. We will collect and drop your pet off at the end of it’s stay to your home.
There is a charge for this service, it’s 0.45p per mile for fuel, plus our time. This will need to be arranged at time of booking!
Obviously, we know things happen in life, so we will help as much as we can, to transport your pet at short notice!
Will my reptile be in a species appropriate enclosure?
Yes, what ever reptile you board with us it will be in a species appropriate enclosure. All with the correct % of UVB (if required) heating and humidity, which is controlled by digital day and night thermostats and hygrometers. The furnishings inside the enclosures are simple but cosy, this is for ease of sanitization between boarding guests.
Will my reptile be fed an appropriate diet?
Yes, not all reptiles eat the same diet, if your bearded dragon is boarding with us, it will receive live insects. These include, dubia roaches, crickets, locusts, morio worms, wax worms, and mealworms.
A mixture of vegetables is also be fed to your dragon, which will consist of. Spring greens, courgette, sweet potato, squash, kale, carrots and more. If your pet only likes certain foods we will feed it that.
This also depends if your dragon is a baby, or an adult. Baby bearded dragons eat mostly insects, 2-3 times daily due to growth, so require more protein, but need vegetables for hydration too.
An adult bearded dragon is fed more vegetables now than insects, and fed insects 2-3 times a week.
If you board a crested gecko with us, they will receive insects if liked but mostly their diet consists of a complete fruit and insect diet. This is normally Pangea, a high quality food we feed our own reptiles, and is fed every other day.
A tortoise is fed romaine lettuce, kale, carrots, cucumber, dandelion leaves and flowers. If pellets are fed, we ask you to provide this, which saves your tortoise suffering digestive issues.
Are my pets safe with you?
Yes they are completely safe with us Because our boarding facility is in our family home, there is always someone at home day and night. As I provide other services like pet drop-in visits, I am out for some of the day. In my absence there is always another human to supervise when needed.
All enclosures are safe and away from other pets or predators, in secure enclosures inside and out. We take our guests safety, health and wellbeing extremely seriously. Our guest are treated with love, and care, as if they were our own!
Do you have good reviews?
Yes we are very proud to say we have all 5 star reviews on mainly Google. We also have 5 star reviews on our facebook page.
Do you use a reptile specialist vet?
Yes, we have a business account with Vets4Pets who specialise in reptiles.
What reptiles do you cater for?
We cater for bearded dragons, crested geckos, leopard geckos, and small breed of tortoises,