Frequently asked questions.
How does your reptile boarding/pet drop-in visits work?
When you get in touch (by phone, email, or through our website form), I’ll reply within 2 hours or less to answer any questions or concerns you may have.
From there, we’ll arrange either: A phone/video call, or A visit to my home so you can see our set-up, Or if I’m doing drop-in visits I will come to you at your home.
This gives us a chance to get to know each other, talk through your reptile or other pets care needs, and make sure you feel comfortable.
If you’d like to go ahead, I’ll send over our terms & conditions to review and complete. To secure your booking, a 50% non-refundable deposit is required. As your boarding dates approach, we’ll confirm key collection (if needed) and final details, so everything runs smoothly.
How will I know how my pet is while I’m away?
This will be mentioned to you at the meet & greet. We will send you a message update, along with photo’s or a video. the choice is yours if you would like this service, and how often you would like to receive notifications. All of our clients love and appreciate this service, it puts their minds at rest.
This will be sent to you via Whatsapp, which is safe and easy.
What if my pet is unwell during it’s time with you?
If this should happen, we will always try to contact you to see what you would like us to do. This is one of the questions in our T&C, if we are not able to contact you, you can sign the form giving us permission to act on your pets behalf, as well as give medication.
If you have your own vet, we will take your pet to them, depending on where your vet is. If your vet is too far away, we will take your pet to ours.
If you are boarding your reptile with us and you do not have a reptile specialist vet, we will take your reptile to ours. All costs for this will be charged to you.
We will continue to care for your pet until your return. We care for all our boarding guests and our pet visit drop-in pets as if they were our own. Still getting the love, care, and support until you are back.
What if I can’t get to your boarding facility?
If you are unable to drop your reptile off to us, and you live within a 15 mile radius to our boarding facility. We will collect and drop your pet off at the end of it’s stay to your home.
There is a charge for this service, it’s £0.45 per mile for fuel, plus our time. This will need to be arranged at time of booking!
Obviously, we know things happen in life, so we will help as much as we can, to transport your pet at short notice!
Will my reptile be in a species appropriate enclosure?
Yes, what ever reptile you board with us it will be in a species appropriate enclosure. All with the correct % of UVB (if required) heating and humidity, which is controlled by digital day and night thermostats and hygrometers. The furnishings inside the enclosures are simple but cosy, this is for ease of sanitization between boarding guests.
Will my reptile be in a species appropriate enclosure?
Yes, what ever reptile you board with us it will be in a species appropriate enclosure. All with the correct % of UVB (if required) heating and humidity, which is controlled by digital day and night thermostats and hygrometers. The furnishings inside the enclosures are simple but cosy, this is for ease of sanitization between boarding guests.
Are my pets safe with you?
Yes they are completely safe with us Because our boarding facility is in our family home, there is always someone at home day and night. As I provide other services like pet drop-in visits, I am out for some of the day. In my absence there is always another human to supervise when needed.
All enclosures are safe and away from other pets or predators, in secure enclosures inside and out. We take our guests safety, health and wellbeing extremely seriously. Our guest are treated with love, and care, as if they were our own!
Do you have good reviews?
Yes we are very proud to say we have 26 Five-Star Reviews on Google. We also have 19 Five-Star Reviews on our facebook page.
Do you use a reptile specialist vet?
Yes, we have a business account with Vets4Pets who specialise in reptiles.
What reptiles do you cater for?
We cater for bearded dragons, crested geckos, leopard geckos, and small breed of tortoises.
Do you have a price list?
No, all our boarding guests have different and unique requirements, which may add to the boarding costs.
What are your drop off and collection times?
Our drop off times is from 9-10am or 5-6pm - Monday-Sunday
Our collection times are from 9-10am or 5-6pm- Monday-Sunday
We appreciate these times may not suit everyone, so during our quieter times we will always try to be as flexible as possible.
Are you insured/ DBS checked?
Yes we are insured and DBS checked.
What if I’m delayed from my holiday?
If you are delayed, we would appreciate a call or message regarding this, we appreciate these situations happen. We will do what we can to help, but in our busy seasons, it may not be possible to keep your pet in the enclosure it has been in. An alternative, where possible will be used until you arrive to collect your family member.
Where are you located?
We are located in Burwell, Cambridge, UK.
Are you a shop which boards reptiles?
No, we are a small family run business. Our boarding facility is at our family home, so your pet will have 24 hour supervision and care on hand.
What is your boarding payment process?
We will invoice you for a 50% non refundable deposit upon your booking with us. Two weeks before boarding starts, we will invoice you for the remainder of the payment.
For short notice bookings, we require the full payment up front and your booking will not be reserved for you until payment is received!
Do you charge by day or night?
We charge by day, this is due to us not being able to use the enclosure before your reptile arrives. All enclosures are set-up specifically for your reptile, we also can not use enclosure immediately after you leave. All enclosures are completely cleaned and sanitised for our next boarding guests.
Do you provide long boarding stays?
Yes, we can do longer boarding stays, but this depends on a variety of things. We would need to discuss at time of enquiry.